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Consumer Services

Call Waiting

Be reachable when you are already on the phone

OneLine Call Waiting ensures that important calls are able to get through to you, even when you are on the line. A short tone alerts you when the second call is coming in and displays the incoming telephone number on your caller ID display. You have the choice to accept the call or not. If you do not wish to be disturbed with the Call Waiting tone during a particular call, you may choose to turn off Call Waiting on a per-call basis.

Here’s how it works:

  1. Once you hear the tone signaling a second call coming into your line, simply hit the flash button on your phone.

  2. After you hit the flash button, your first call will be placed on hold and you will be connected to the second incoming call.

  3. To switch back to your original call, hit the flash button again. You can switch between callers as often as you like.

  4. A call will not be ended until you or your party hangs up the phone.

Usage Notes:

  • If you would like to discontinue the first call, when you hear the call waiting tone, simply hang up your phone. The phone will ring, signaling that the second phone call.

  • Make sure you press the flash button (where you hang up your handset) briefly when switching between calls. Pressing the flash button too long may cause the call to be cut off. Pressing the flash button too quickly may cause the service not to work correctly.

  • If you are in the process of dialing a number, someone trying to reach you will receive a busy signal. You will not receive the special tone notification.

  • If you are alternating between two separate calls, any additional caller will receive a busy signal. You will not receive the special tone notification for the additional calls.

  • The OneLine XJ-100 WiFi Phone does not support Call Waiting.

To deactivate Call Waiting on a per-call basis (so your call will not be interrupted):

  1. Pick up the phone and dial *70.

  2. You will then hear a stutter dial tone followed by a regular tone -- this indicates that the service code was recognized.

  3. Dial your desired number. Call Waiting is deactivated and will not interrupt your call.

Download a complete list of OneLine service codes (PDF)

Usage Notes:

  • Call Waiting will NOT be deactivated on the next call you make. You must deactivate Call Waiting on a call-by-call basis.

Frequently Asked Questions:

 
If I temporarily deactivate my Call Waiting service, how do I turn it back on?
To reactivate Call Waiting after you have disabled it, simply hang up the phone. Call Waiting is automatically reactivated.

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How many people can I put on hold at one time?
You can have no more than two people connected to your phone line simultaneously, and no more than one person on hold at a time. If you are on the phone with one person and you have a second person on hold, a third person calling you will hear a normal busy signal unless you have Unconditional Call Forward or Call Forwarding on Busy activated. In that case, the call will be forwarded as requested (to VoiceMail or another number).

If you desire to have more than two parties on the same call, try OneLine’s 3-Way Calling feature.

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1-TO-ALL is the leading provider of voice and enhanced Internet communication services to individuals and businesses. Our suite of services provides low-cost, high quality phone calls using personal computers, traditional phones, and Internet devices.

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