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Consumer Services

Remote Feature Management

Manage and update your calling feature settings from any touch-tone telephone

Remote Feature Management gives you the ability to manage your OneLine calling features when you're on the road or don't have access to the online account center.

You can easily update the settings for the following OneLine features from any touch-tone phone:

     • Account Balance Announcement
     • Call Blocking
     • Call Forwarding
     • Call Return
     • Calling Card Option
     • Caller ID
     • Customer Service (611)
     • Do Not Disturb
     • Language Selection
     • Redial
     • Speed Dial
     • VoiceMail

To use Remote Feature Management:

By dialing your OneLine phone number:

  1. Pick up the handset and dial your OneLine phone number.
    Allow the phone to ring until the VoiceMail greeting is played.

  2. During the VoiceMail greeting, press the "*" key.

  3. Enter your OneLine PIN when prompted.

  4. Press "3" when you hear the Main Menu prompt.

  5. When prompted, enter the OneLine service code for the feature you would like to manage.

Download a complete list of OneLine service codes (PDF)

By dialing a Remote Feature Management access number:

  1. Pick up your handset and dial the OneLine access number
    (see a complete list of access numbers on VoiceMail feature page).

  2. Enter your OneLine phone number and your OneLine PIN when prompted.

  3. Press "3" when you hear the Main Menu prompt.

  4. When prompted, enter the OneLine service code for the feature you would like to manage.

Download a complete list of OneLine service codes (PDF)

Usage Notes:

  • The same access numbers are used for Remote Feature Management and accessing VoiceMail. Please refer to the VoiceMail feature page for a complete list of access numbers.

  • While using Remote Feature Management, you can press "9" at any time to return to the Main Menu.

 
     

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1-TO-ALL is the leading provider of voice and enhanced Internet communication services to individuals and businesses. Our suite of services provides low-cost, high quality phone calls using personal computers, traditional phones, and Internet devices.

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