Support

Frequently Asked Questions

• What is a local access number?
• How do I make a call?
• Why does the voice prompt indicate that I have the max call time available?
• Can I purchase 1-TO-ALL Direct without a credit card?
• Are there any additional charges?
• Can 1-TO-ALL Direct be used for faxing?
• Can I use my relative's credit card to purchase 1-TO-ALL Direct?
• Can I use my credit card on multiple accounts?
• How do I contact Customer Service?

What is a local access number?
In select metropolitan areas, you can use your 1-TO-ALL Direct Calling Card by dialing a local access number instead of our 800 access number. Your rate when calling within the U.S. using a local access number is only 3.9¢ per minute.

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How do I make a call?

1. Dial your access number. Wait for the welcome greeting.

2. Enter your 10-digit account number followed by your 4-digit PIN when prompted.

3. For calls to the U.S. and to Canada, dial 1 + area code + phone number when prompted. For other countries, dial 011 + country code + city code + phone number.

4. For additional calls, don't hang up. Just press the "#" key three times and wait for the prompt. Then dial as described in Step 3.
   

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Why does the voice prompt indicate that I have the max call time available?
As a security feature, we allow up to 500 minutes of continuous talk time, which is over 8 hours for one conversation. After you hang up and begin another call, the remainder of your call time, up to another 500 minutes, will be available.

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Can I purchase 1-TO-ALL Direct without a credit card?
For your convenience, we accept MasterCard, Visa, Discover, and American Express. You can charge your credit card immediately over our secure server, or you can call one of our Customer Service representatives at (310) 601-4314.

If you wish to purchase 1-TO-ALL Direct calling time without using a credit card, you may send a check or money order drawn on a United States bank in U.S. dollars.

Please make the check or money order payable to:

1-TO-ALL, Inc.
8721 Santa Monica Boulevard #933
Los Angeles, CA, 90069
USA
Attention: Finance Dept.

Please make sure your payment is in U.S. dollars. If you are adding funds to an existing account, please include your 1-TO-ALL Direct account number on your check or money order.

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Are there any additional charges?
There is a monthly service charge of $1.49. Surcharges may apply for calls made from a cellular phone or a payphone, or for calls made from outside the continental United States.

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Can 1-TO-ALL Direct be used for faxing?
Yes. Simply use your fax machine in the same manner as you use your calling card with a telephone. Dial your access number, enter your full 10-digit account number, followed by your 4-digit pin number. Enter the number you are dialing and press the send or start button on your fax machine.

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Can I use my relative's credit card to purchase 1-TO-ALL Direct?
If you wish to use your relative's credit card, the credit card holder must fax us a letter with his/her signature authorizing you to use the credit card, along with a copy of a credit card statement showing the card holder's name, address, and credit card number. The credit card holder should also include your name and your 1-TO-ALL Direct account number in the authorization letter. Please fax the letter to our Customer Service center at (212) 412-9038. Once we receive the authorization letter we will verify the information and place the funds into your account.

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Can I use my credit card on multiple accounts?
No, we only allow one credit card per account.

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How do I contact Customer Service?
For general information on 1-TO-ALL Direct, please e-mail our Customer Service center. You can also speak with a Customer Service representative by calling 1-877-N2PHONE (627-4663).

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