Unlike traditional voice, Voice over IP is transported over the data network and is shared with several other applications. The dynamic nature of data networks require that numerous different components work together for the system to perform at its best. How a business maintains the interrelationships of the different components is critical to ensuring high performance. Failure of any single component is likely to cause degradation of the quality of Voice over IP. Latency and delays that only minimally impact traditional data applications can significantly impact IP telephony. Availability, security, and reliability of the communications network can be compromised.

Combined with an 1-TO-ALL Maintenance Agreement, our Proactive IP Support provides the added support necessary to help ensure that the IP telephony environment achieves the performance that businesses need and expect.

Proactive IP Support uses the Enterprise Service Platform, a network management platform, combined with fault management support expertise to deliver a solution to monitor 1-TO-ALL IP Telephony platforms. The Enterprise Service Platform is designed to automatically correlate alarms from different IP telephony elements, including data networking devices, to quickly identify the root cause of an IP telephony issue. This tool significantly reduces the time needed to determine the true issue. Once the issue is identified, 1-TO-ALL notifies the customer of the cause of the problem and the customer’s staff resolves the problem.

Paired with an 1-TO-ALL Maintenance Agreement, Proactive IP Support provides an ideal solution for businesses that desire to maintain a level of visibility and control over their communications network, while leveraging expert support and advanced management tools.