IP telephony adds even more complexity to communications networks that already include many different technologies supporting multiple business applications. With IP telephony, there will be periodic product updates to consider and evaluate. As updates are announced, you will want to quickly understand what action should be taken and the impact of that action. It is important to have the right skilled resources available to manage and implement updates because delays or poorly implemented updates could cause disruptions in service.

1-TO-ALL Software Release Management can be an alternative or enhancement to your current updates process. We act as your single point of accountability to manage product updates for your IP telephony applications. You maintain authority over updates while leveraging 1-TO-ALL expertise to manage changes.

With Software Release Management, 1-TO-ALL manages the identification, risk assessment, scheduling, and implementation for all of your system firmware and software updates using our Enterprise Service Platform. When you rely on the 1-TO-ALL experts, you’ll improve the quality of the update process, minimize the risk of downtime for critical applications, and reduce your support costs.

We quickly map each released update to identify customer sites and systems that are affected. Our delivery team coordinates the authorized updates; our automated, proactive process easily scales to support multiple sites and products to ensure your IP telephony applications are updated with the optimum software and firmware release.

This comprehensive service is added to your 1-TO-ALL Maintenance Agreement and includes:

• Dynamic inventory records for all supported products and sites
• Implementation of updates according to customer business rules and authorized service windows
• Closed-loop communications to announce updates and communicate impact assessment
• Management and scheduling of all update activities including remote back-ups, execution of updates and coordination of all activities to restore service