Users who would most benefit include highly mobile workers, those with frequent customer interaction and users who need to collaborate with internal or external teams.

• Highly Mobile Workers: These people travel a lot, and need access to information - in real time. They can be reachable by a single number that rings in the office, on a cell phone, or a software-based phone on a laptop or personal digital assistant. Voice and data messages are accessible in one location via multiple methods.

• Users with Frequent Customer Interaction: This group includes sales, support, and marketing associates who touch your customers all along the order cycle.

· Intense Collaborators: This group includes people who need to work together as well as with clients and vendors. Creating an environment where ideas can be shared and decisions can be made quickly can impact the competitiveness of your entire enterprise.

The many mobile technologies available today offer great value, but can fall short of expectations if they’re not managed in a strategic manner.   Mobile employees typically use some combination of cell phone, PDA, laptop, and pager.  Business cards get crowded and it takes more time to manage various devices and mailboxes.  Away from the office, something as simple as transferring a call can be tedious or impossible.  

The IT challenge is to provide mobility without jeopardizing manageability, security and control.  Personal cell phone use for business can pose security risks.