Bridge the gap to video-first unified business communications

with one easy-to-use solution

Zoom Phone Overview

 
 
 
 

Cloud Phone system

Zoom Phone supports traditional business phone system features delivered with a streamlined user experience to modernize employee and customer interactions

 
 

Centralized management

Quickly provision and manage users and intelligently monitor business interactions with an easy-to-use centralized administration portal

 
 

Secure and reliable

The globally distributed Zoom cloud platform delivers secure HD Voice with enterprise-class reliability and quality of service to ensure every call is perfect

 
 
 

A Leader in Gartner Magic Quadrant

The world's leading telephone system (Ranked by Gartner) Emphasizes Leadership with Rapid Growth Rates 2 million customers with in 2 years switched from traditional PBX system to Zoom Phone 

 

Simple and intuitive

 
 
 
 

One unified app for phone, video, meetings, and chat

  • Seamlessly make and receive phone calls, share content, participate in video meetings, and send chat messages from Zoom desktop and mobile apps

  • Easily elevate phone calls to a Zoom Meeting without requiring participants to hang up and dial-in to a separate conference bridge

  • Native apps for Windows, MacOS, iOS, and Android are designed for ease of use while maximizing voice and video quality of service

 
 
 

Enterprise cloud phone system capabilities

 
 
 

Intelligent Call Routing & Auto Attendants

Never miss a call. With intelligent personal and system call routing capabilities calls are quickly and efficiently connected.

 

Out-of-the-box Integrations

Improve employee productivity with native integrations to Salesforce.com, Microsoft Office 365, and Google G-Suite

 

Bring Your Own Carrier

Keep your current PSTN service provider to power the Zoom Phone cloud PBX service in virtually any country.

 
 
 

Voicemail & Call Recording

Easily listen to or read your transcribed voicemails or listen to recorded phone calls from any PC, deskphone, or mobile device.

 

Secure HD Audio

Enable your employees to communicate with secure high definition voice conversations

 

Interoperability with Standards-based Endpoints

Preserve the traditional deskphone experience with support for VoIP devices from Polycom and Yealink

 
 
 
 

Seamlessly elevate a Zoom
Phone call to a Zoom Meeting

Users can quickly transition a Zoom Phone call to a Zoom Meeting
with a single touch of a button.

  • Bring the full power of Zoom Meeting content sharing, video, and chat to a Zoom Phone call

  • Eliminate the need for participants to end the current call to only dial-in to a separate conference bridge

  • Significantly reduce the time required to start a Meeting or Conference call

 
 
 

Accelerate your migration to the
cloud with Bring Your Own Carrier

With Zoom’s Bring Your Own Carrier (BYOC) capabilities, enterprise customers
can keep their current PSTN service provider to power the Zoom Phone cloud
PBX service.

 

  • Keep your existing calling plans & rates

Avoid paying early termination fees when upgrading to a modern communications platform

  • Easy Migration

Power-up Zoom Phone without porting numbers and canceling your current service

  • Global Reach

Consolidate your phone system management and enable Zoom Phone service in virtually any country

 
 
 
 
 
 

Dashboards to monitor the
quality and health of Zoom
Phone calls

Zoom Phone quality monitoring dashboards and call detail reporting
give administrators the power to proactively monitor and troubleshoot
call quality issues.

  • Quickly visualize and evaluate the health of Zoom Phone performance to stay on top of potential network-related quality issues

  • Identify and isolate potential network issues with native reporting of VoIP codec bit rates, packet loss, jitter, and network latency

  • IT administrators can track the performance of all calls traversing the network with automatically assigned Mean Opinion Scores (MOS)

 
 
 
 
 

Unlocking the power of video-first unified communications

When leading enterprises trust Zoom to deliver their cloud phone solution—there’s no compromise when it comes reliability, usability,
and security.

 
 
 

Zoom Phone Features

All of the basic and advanced features you need

 
 
 

Calling Features

 
 

Zoom Mobile App

A single unified mobile application for video, phone, meetings, and chat for Apple iOS and Google Android devices

Zoom Desktop App

A simple to use and completely integrated unified desktop app for Apple MacOS and Microsoft Windows

Call Transfer

Supervised and blind transfer capabilities ensure you can easily route calls to the right person anytime, anywhere

Call Forwarding

Manage personal call handling rules to redirect calls to internal users and external phone numbers

 
 

Voicemail

Voicemail transcription and notification allows you to easily manage voice messages from any device

Call Recording

On-demand recording and playback allows you to easily archive and retrieve phone conversations

Salesforce Integration

Native Salesforce.com integration improves productivity with click-to-dial, screen pops, and automated call activity logging

Call Blocking

End users can manage personal call blacks lists to automatically block unwanted calls

 
 

Call Delegation

Assign administrative assistants the privilege to make and receive calls on behalf of executives

Call Hold

Easily place and retrieve calls on-hold from Zoom apps and supported deskphones

Call Conferencing

3-way adhoc conference calling allows users to quickly add a third caller to an in-progress phone call

Elevate to Meeting

Seamlessly elevate a phone call to a full feature Zoom Meeting without requiring participants to manually join

 
 
 

Zoom Phone Administration

Provision, manage, and monitor your cloud phone system from anywhere through Zoom’s powerful admistrator portal

 
 

Calling Plans

Mix and match unlimited and metered calling plans as needed

Bring Your Own Carrier

Power the Zoom Phone cloud PBX service by redirecting existing voice circuits/trunks to the Zoom Phone cloud

Phone Number Porting

Procure new and/or migrate phone numbers from your existing service provider

Device Management

Assign, provision, and manage standard deskphone devices from the Zoom Admin portal

 
 

Global Call Routing

Setup and manage business hours, after hours, and follow-the-sun call routing

Auto Attendants

Define unlimited multi-level auto attendants to efficiently route calls to queues, extensions, and voicemail

Call Queues

Powerful queuing capabilities with the ability to define automatic call distribution and queue overflow rules

Contact Center Integration

Out-of-the-box integration to popular Contact Center as a Service solutions from Five9 and Twilio Flex

 
 

Music on Hold

Customize the listening experience for your callers patiently waiting on-hold

Call Logs

Track your inbound and outbound calls. View caller name, number, and call duration with timestamps

Quality Dashboards

Monitor, troubleshoot, and diagnose Zoom Phone call quality and network issues

Emergency Calling

Set enhanced emergency calling location addresses and define optional emergency call intercept and redirect rules